First Line IT Support Engineer Apprentice

Grow yourself with a great IT firm

Do you want to work in a vibrant environment? Are you enthusiastic, passionate and self-motivated and love computers? If so we want you to join our team*


  • Highly disciplined and a self-starter
  • Goal orientated with a high level of enthusiasm
  • You will have fantastic communication skills to be able to reach the decision maker and quickly grasp ideas and concepts
  • Thrive in a high-pressure environment, meeting daily, weekly and monthly targets
  • Be resilient, dedicated and confident enough to call business customers and build relationships
  • Adapt to using a range of tools and technologies
  • Be able to take on board feedback and coaching, in order to develop your skills


  • Working mainly on our busy helpdesk
  • Remote support, maintenance and break/fix of both Hardware and Software located on customer’s sites.


  • Some on-site maintenance is required so a full driving licence would be beneficial
  • A good understanding of Microsoft Windows 7, 8 & 10
  • Experience with various brands of routers and networking equipment
  • Experience of working with, and troubleshooting, wired and wireless networks with a good understanding of TCP/IP
  • Excellent communication skills, verbal and written, including a confident and polite manner when talking to customers
  • Good organisational and troubleshooting skills, including time management, and the ability to multi-task and prioritise your own workload
  • You must have at least 5 standards (Level 1 – 3) OR 5 National Level 5 grades, both qualifications must include Maths and English.


Start with a 12-14 month IT apprenticeship, which consists of training in small groups and work based assessment covering: Operating systems, Server administration, Customer support, Networking and Security.

Working with the best

Tickets Resolved
Average call answer time
Average resolution time
Years Experience

Why not read through some of our case studies?

©Creative Networks Limited | our policies> cookies | data | privacy