Digital transformations are apparent in almost all markets and sectors. Even consumers and business professionals who may not be the most technology savvy are still often greeted with a digital way of managing a previously manual or personal process given the time and cost saving it offers for companies.

Recently, concerns have been voiced in the IT sector around the risk of prompt chatbots injection. This is something that cyber security experts, Creative Networks, are also passionate about as they work tirelessly with clients around the UK to create safer online operations.  

How Do Chatbots Work?

AI chatbots are one of the many tools that can be used to automate customer service support via digital platforms. Available for full configuration and integration with company tone of voice for bespoke experiences, they offer consumers and business clients a way to receive speedy information in real-time without the need for a human-to-human conversation.

The machine-learned algorithms and pre-programmed scripts allow for any questions that are asked, which correlate with the information, to be answered instantly for immediate issue resolution. Should the query not be suitable for answering in this form, a funnel can then be sent to the human side of the customer service function to allow rapid support in these scenarios. 

Chatbots allow 24/7 assistance to meet the needs of busy individuals, greatly improving both customer and employee experience. The AI tools are also integrated with security features, making them popular even on sensitive platforms such as online banking services and patient care booking systems. 

What Is a Prompt Injection?

A common misconception about AI chatbots is that they provide ongoing resilience to malicious parties once programmed and encrypted. This is simply not true; unfortunately, cyber threats are constantly evolving like all other digital assets. 

If a prompt injection successfully infiltrates a chatbot system settings, it could access the programmed automation and change the intended journey. This means that customers would be none the wiser as the language and system would not change; instead, the original safeguards in place have been removed. As well as exposing any information shared to hackers there is also potential for access to the device being used..

Many call prompt injections one of the most complex and dangerous forms of cyber attacks in 2023 and the Creative network team agrees with this statement.

How Can You Eliminate This Issue?

As with any cyber security threat, the best way to tackle the issue is to constantly address the problem. Becoming lax or not investing the correct amount into protecting digital assets costs companies and consumers thousands of pounds every year, with some breaches being unsalvageable.

Creative Networks tackles the problem head-on with two key areas of support: security compliance and cyber security services. The services are offered either as individual options or bespoke packages as they experts believe an individual approach to cyber maintenance offers the best chance of success.

Helping companies become security compliant and achieve long-term alignment with various certifications, Creative Networks has experience supporting clients from all sectors. Cyber Essentials is just one of the certifications companies can achieve with IT experts, but many other certifications are offered depending on business needs. Compliance is a vital way of tackling cyber threats as it ensures any issues can be detected and dealt with before things escalate.

Creative Networks provides complete cyber security support to help businesses operate confidently within digital landscapes. From providing user configuration to malware protection operations within global markets, the team takes security seriously. They are also passionate about promoting cyber security within companies of all sizes, as everyone is at risk of damaging attacks. Additional services that support the eradication of prompt injection and other activities also include awareness training, vulnerability management, penetration testing, and managed detection support.

If your business uses AI chatbots, there is no reason to stop using this intelligent tool. Offering companies a way to improve competitiveness and retain customers while operating a cost-efficient model, they provide many benefits. Still, you should operate cautiously by ensuring your cyber security settings are always configured for maximum support. Contact the team or visit their website to learn more about how Creative Networks can minimise risks and improve digital confidence.

About Creative Networks

Creative Networks has been supporting companies in achieving safe IT operations since 2005. With their original Managing Director still at the helm of operations, the company has gone from strength to strength with an ever-expanding set of services that meet the modern demands of IT operations. 

From supporting security compliance implementation to acting as an extension of in-house teams, the company has a team of expert engineers offering professional support. Their work spans many sectors and industries, with expertise available to support various needs. With big names associated with the business, including BP and Suzuki, their companies’ credentials speak for themselves.

In recent years, Creative Networks has been at the helm of hybrid advancements, having supported many companies to transition to modern ways of working with complete ease. As experts in AI, cyber security, and everything else, this Manchester-based business is a brilliant choice for wary companies across the UK looking to create safe digital landscapes.


To learn more, visit https://www.creative-n.com/ or call 03303 337337.

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