Second Line IT Support Engineer

Grow yourself with a great IT firm

Do you want to work in a vibrant environment? Are you enthusiastic, passionate and self-motivated and love computers? If so we want you to join our team*

 

You:

  • Highly disciplined and a self-starter.
  • Goal orientated with a high level of enthusiasm.
  • You will have fantastic communication skills to be able to reach the decision maker and quickly grasp ideas and concepts.
  • Thrive in a high-pressure environment, meeting daily, weekly and monthly targets.
  • Be resilient, dedicated and confident enough to call business customers and build relationships.
  • Adapt to using a range of tools and technologies.
  • Be able to take on board feedback and coaching, in order to develop your skills.

 

Responsibilities

  • Working on our busy helpdesk, working with project roll outs and service delivery.
  • Remote and onsite support, maintenance and break/fix of both Hardware and Software located on customer’s sites.

 

Requirements

  • Some on-site maintenance is required so a full driving licence would be required.
  • A good understanding of Microsoft products, Office 365, Active Directory, Hypervisors both Citrix and VMware preferable.
  • Experience with various brands of routers and networking equipment.
  • Experience of working with, and troubleshooting, wired and wireless networks with a good understanding of TCP/IP.
  • Excellent communication skills, verbal and written, including a confident and polite manner when talking to customers.
  • Good organisational and troubleshooting skills, including time management, and the ability to multi-task and prioritise your own workload.
  • You must have at least 5 standards (Level 1 – 3) OR 5 National Level 5 grades, both qualifications must include Maths and English.

 

Training

Training on our internal processes and systems will be provided.

To apply for this role, please send a Covering Letter and CV to [email protected]

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