IT Support

By tailoring our solutions to your specific needs and requirements, we can transform your IT operations beyond all recognition.

Choosing the right IT support team could drastically reduce downtime

IT support is also known as technical support and it is basically the process of providing assistance with any issues that you may be facing with your IT.

It is this experience, knowledge and understanding which Creative Networks possesses, along with the systems and procedures from larger enterprises that allows us to provide an economic and efficient IT Support service to small and medium sized businesses.

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Our team can be your team.

Our Helpdesk

Creative Networks operates a manned helpdesk and has its own internal SLA’s to ensure our services are efficient. A self enforced SLA allows our clients to remain focused without the hassle and worry of support.

All our customers have access to our helpdesk and can request support by email, the online portal or by phone.

Ticket numbers are provided for each issue and prioritised in relation to the issue. So you can rest assured you get the best service.

Tailor Made

We tailor an IT solution to meet your exact requirements, so you can rest assured you get a service that doesn’t compromise your business. By outsourcing all your IT requirements, you will get the benefit of a full IT team without the typical hassle and costs associated with employment and staff.

As a business, we understand the importance of economy and efficiency so we work hard to remove the inconveniences that increase costs and reduce efficiency.

Monitoring

Creative Networks monitoring service is provided by default to clients who use our contracted helpdesk. Our monitoring service provides notification to our helpdesk staff in the event of a critical equipment or service failure.

Our monitoring service allows us to analyse network trends, we can gather statistics such as web and email usage. The volume of viruses blocked, the number of network attached that have been blocked and any attempts to bypass the network by users. We can also monitor network access and server performance, details include CPU, Memory Disk and Network usage. This information is very useful and more than just a troubleshooting aid, it allows for capacity and availability planning.

How can IT Support help you?

It’s much cheaper!

A small, understaffed IT department can often be more of a cost and burden than it’s worth. With managed IT support, you have a team of experts at your beck and call, without the expense of full-time salaries and benefits.

It manages the evolving complexities of technology.

Managed IT provides you with a team of experts in multiple knowledge areas, enabling you to access the latest IT solutions at a cost you can afford.

It’s scalable

Based on business demand, freeing you from staffing, bandwidth, power and space constraints.

It’s a predictable, monthly cost

No more unplanned repair bills. You pay for outcomes, i.e. a smoothly functioning system, rather than labor inputs – time spent on repairs.

Active monitoring.

Managed service providers monitor your systems 24/7, watching for alerts and making fixes remotely, often before a problem arises. This reduces your risk, and gives you a more reliable IT infrastructure.