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Remote Support

Expert Managed IT Support for SMEs and Internal IT Teams

Choosing the right IT support team can drastically reduce downtime and enhance your business’s productivity.

At Creative Networks, we offer managed IT support services tailored to the unique needs of small and medium-sized enterprises (SMEs) and internal IT teams.

Our expert team ensures your IT infrastructure is robust, secure, and scalable, allowing you to focus on what you do best.

Contact Us to Get a Free IT Consultation
Benefits
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Why Managed IT Support?

At Creative Networks, we understand the challenges businesses face with IT issues. Our managed IT services and support are designed to provide seamless operations, ensuring your technology works flawlessly to support your business goals. With the increasing demand for digital operations, relying solely on an internal team to manage all IT needs is often outdated and inefficient. Our services provide the scalability and expertise required to keep your business competitive and secure.

Our Comprehensive Managed IT Support Services

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Network Security
Protect your network with advanced firewalls, intrusion detection systems, and comprehensive threat management. Our proactive approach includes regular security assessments, real-time threat monitoring, and rapid incident response to safeguard your business against cyber threats.
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Endpoint Security
Safeguard all devices connected to your network, including desktops, laptops, mobile devices, and IoT devices. We implement cutting-edge endpoint protection platforms, antivirus solutions, and encryption methods to ensure complete security across your digital landscape.
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Data Backup and Recovery
Our service delivery management continually improves end-user experience and drives efficiencies. We manage service delivery to ensure your IT systems operate at optimal levels, providing a consistent and reliable IT environment.
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24/7 Monitoring and Support
Experience peace of mind with continuous infrastructure management and monitoring to avoid disruptions. Our dedicated team provides round-the-clock monitoring, identifying and resolving issues before they impact your business. We offer 24/7 IT support via phone, email, and our service hub portal.
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Service Desk Support
Our inclusive remote service desk offers support by telephone, email, and through our dedicated service hub portal. Whether you need general advice, troubleshooting, or complex problem diagnosis and resolution, our team is ready to assist.
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Dedicated Account Management
Benefit from ongoing strategic support with dedicated account management and Quarterly Business Reviews (QBRs). Our account managers ensure you’re getting the most out of your IT investments and help align your IT strategy with your business goals.
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Service Delivery Management
Protect your company from criminal activities associated with compromised data. Our dark web monitoring services identify and mitigate threats from dark web sources, ensuring that your sensitive information does not fall into the wrong hands.
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Preventative Maintenance
Scheduled preventative maintenance ensures your systems are running at optimal levels. We handle automated updates, patch management for Windows OS, and other essential maintenance tasks to prevent potential issues.
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Third-Party Supplier Management
We manage third-party suppliers for any technology that is not provided by us. This ensures seamless integration and coordination across all your IT services, reducing the complexity of dealing with multiple vendors.
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Asset and Licensing Management
Keep on top of your IT estate with our comprehensive asset and licensing management. We help you track, manage, and optimise your IT assets and software licenses, ensuring compliance and cost efficiency.
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Real-Time Reporting
Gain complete transparency with real-time reporting via intuitive dashboards. Our reporting tools provide insights into your IT performance, helping you make informed decisions and maintain control over your IT environment.

Who We Serve?

At Creative Networks, we support a diverse range of clients including small and medium-sized enterprises (SMEs), large enterprises, and internal IT teams across various industries such as healthcare, finance, manufacturing, education, and retail, offering tailored IT support to optimise infrastructure, enhance security, and drive growth.

1. Remote IT Support

Creative Networks’ remote IT support services offer flexible, efficient, and cost-effective solutions to manage your IT needs from anywhere. Our remote support ensures your systems are monitored and maintained, providing you with the peace of mind that comes from knowing your IT environment is in expert hands.

Inclusive Remote Service Desk

Support via telephone, email, and our dedicated service hub portal.

24/7 Infrastructure Monitoring

Continuous monitoring to detect and resolve issues before they affect your business

Updates and Patch Management

Ensure your systems are up-to-date with the latest security patches and updates.

Asset and Licensing Management

Manage and optimise your IT assets and software licenses remotely.
Discover more about our remote IT support

2. ITIL-Based Service Desk

We operate an ITIL-based service desk to ensure the highest standards of IT service management. This framework allows us to deliver consistent, efficient, and quality support to our clients. Our ITIL-based approach helps in:

Standardised Processes

Ensuring all support requests are handled with a consistent, high-quality approach.

Efficient Issue Resolution

Prioritizing and managing incidents effectively to minimize downtime.

Continuous Improvement

Regularly reviewing and improving our service processes to better meet client needs.
Choose Your Partner in Security

3. How Our System Works

In addition to our core managed cyber security offerings, Creative Networks provides a suite of advanced services to further enhance your organization’s security posture:

Assessment

We evaluate your current IT setup and identify areas for improvement.

Implementation

Deploy tailored solutions to enhance your IT infrastructure.

Monitoring and Support

Provide 24/7 monitoring and ongoing support to ensure smooth operations.

Review and Optimise

Conduct regular reviews and offer strategic guidance to keep your IT systems up-to-date.
Learn More About Our Process

Discover How We Can Support Your Business

01.

Experienced Team & Certified Excellence

Our technicians and consultants are trained to the highest level, with years of hands-on experience across IT, communications, security, and business intelligence. As an ISO certified, Microsoft Solutions Partner, and SDI 4-star accredited service desk, we offer top-tier IT support recognized across the UK.
02.

Around-the-Clock Support

Our 24/7 helpdesk ensures continuous availability, ideal for businesses operating beyond traditional hours or with international locations. We provide reliable support whenever you need it, ensuring uninterrupted operations and peace of mind.
03.

Strategic IT Partnership

We offer strategic guidance that aligns your technology investments with your long-term business goals. Our dedicated account managers formulate roadmaps to keep your systems aligned with evolving needs, providing continuous improvement and strategic alignment.
04.

Industry-Leading Tools and Systems

We use best-in-class IT and cybersecurity systems, and we maintain strong relationships with world-renowned vendors. This allows us to provide you with market-leading IT support, expert knowledge, and competitive pricing to optimize your IT infrastructure.
05.

Streamlined IT Service

Creative Networks offers a wide range of IT and technology services to streamline your IT setup. Our additional services include Managed Cyber Security, Business Intelligence, Telecommunications, and more, ensuring comprehensive support for all your technology needs.
06.

Client Satisfaction

Client satisfaction is our top priority. We have a comprehensive customer experience process and actively seek feedback to ensure we meet your needs. We track all complaints, compliments, and suggestions, operating with honest and open communication to improve our services.
07.

Proactive Management

We use industry-leading systems and tools to monitor, manage, and optimize your IT infrastructure, ensuring efficiency and reliability. Our proactive approach helps prevent issues before they arise, keeping your systems running smoothly.
08.

Third-Party Supplier Management

We manage third-party suppliers for technology that is not provided by us. This ensures seamless integration across all your IT services, reducing the complexity of dealing with multiple vendors and enhancing service delivery.

09.

24/7 Monitoring & Management

As part of our 24/7 IT support service, we provide proactive monitoring of your network infrastructure and key systems around the clock. This ensures that any problems are detected and resolved before they can impact your business, maintaining optimal performance.

Benefits and Outcomes of Our Service

Increased Efficiency and Productivity

Improved hardware and software performance for better business outcomes.

Expert Advice

Get access to knowledgeable professionals who can guide you on the right technology choices.

Improved Customer Service

Reliable systems and quick response times enhance your customer service experience.

Cost Savings

Avoid costly downtime and emergency repairs, saving your business money.

Proactive Maintenance

Reduce the risk of IT problems with regular maintenance and updates.

Enhanced Data Security

Protect your data with regular backups and anti-virus protection.

Local managed IT Support

  • IT support in Cardiff
  • IT support in Manchester
  • IT support in Glasgow

International Managed cyber security

  • IT support services in Dubai

With offices across the UK, we pride ourselves on delivering a local service, with national coverage through our regional offices and Group brands. Whether you need support for multiple sites or a single location, we’ve got you covered.

Find Creative Networks IT support near you

Our range of other Services

Managed Cloud Services

Secure, scalable cloud solutions to support your business.

Managed Cyber Security

Comprehensive cybersecurity services to protect your data and systems.

IT Consultancy

Expert advice to help you make informed IT decisions.

IT Project Delivery

Efficient project management to deliver IT solutions on time and within budget.

Connectivity & Internet

Reliable, high-speed connectivity solutions to keep your business connected.

Phone Systems

Advanced phone systems to enhance your communication capabilities.

Secure Your Business with Expert 24/7 IT Support

Contact us today to schedule your free consultation and take the first step towards a more secure future.

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Our services provide additional expertise and resources, allowing your internal IT team to focus on strategic initiatives while we handle day-to-day IT management.

Yes, we offer 24/7 infrastructure management and monitoring to ensure continuous protection and support.

Our SLAs include guaranteed response times, detailed service descriptions, and performance metrics to ensure we meet your business needs.

Get in touch!

Our friendly team is ready to answer any questions you may have. If you are interested in any of our products or services, then have a discussion with us!

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