it support for managers

Are you an IT manager struggling to meet service demands? Our IT technicians are here to help.

We understand the responsibility of resolving, managing and advising internal teams. Secure your business operations in a matter of weeks, not months.

Struggling to tick these stressors off your checklist?

Hey there!

My name’s Asim. How about a quick call?

Working with us

We work with IT Managers to deliver unmatched Outsourced IT services including service desk, project management, and consultancy.

services

A long-term investment you can rely on, specialising in IT outsourcing, IT consulting services, technical support services, SME server consulting, and computer security.

partnership

Our specialists use strategic vendor partnerships to deliver cost-effective technology solutions, designed to catch any potential system.

security

Increased mobility and scalability with custom security plans to safeguard you from unique challenges faced by SMEs.

1st/2nd Line Support

Get access to expert specialists that guide you through all your front-line support queries, complex tickets, user requests whether remote or one-site. The backbone of any IT service desk is 1st and 2nd line. These IT tiers highlight the most challenging issues faced by your user pool, with the highest IT related ticket volumes.

Creative Networks’ 1st line analysts are certified in resolving common issues related to your service or product.

2nd and 3rd Line Support

Our team of IT technicians can work with your internal team to provide support for challenging support issues. We provide 2nd and 3rd line support to improve service levels and deal with the most complex tickets you have. Whether you have a critical incident or a challenging user request, we will always be available to help remotely on the same day.

So what happens if they can’t resolve my support ticket?

Our 2nd line analysts takeover issues that are too technical or complicated for the 1st line. Together they keep service queues down and satisfaction up! No need to involve managers or third-party experts, reimagine user experience with our first & second line success operators covering the breadth and depth of your frontline support.

IT Support Wherever You Need It

IT departments have a lot on their plate. Project timelines can be eaten into by support requests. IT managers can be forced to sacrifice one deadline for another. All of this can be avoided with our first-class IT support service. You can outsource tickets and projects to us. You can use us for 2nd and 3rd line support. You can plug skill gaps with our experts. Wherever you need support, we’re here to help.

Overfill Services

Busy IT teams can easily be overwhelmed with support requests. Why not let our IT specialists deal with these requests for you? We can either handle requests or take over your normal activities. Either way, this will free up resources. We also provide cover for peak times and cover for absences and holidays to ensure your IT department is always at its most capable.

Deep IT Expertise

We are a full-service IT company with deep expertise in the fields of cyber security, cloud computing, hyperconvergence, disaster recovery and telecoms. You can trust our expertise and knowledge to support all your IT requirements. We give you access to certified IT experts so you can add quality to your team and free up congestion. This is the best way to enhance your IT capabilities.

prices from

£32

per user

3CX Pricing

We employ our own 3CX accredited engineers, and with our partners we’re able to offer support and installation services for a whole range of other systems including NEC, Siemens, Avaya and Mitel.

Accredited to the max

We have combined several years of experience and worked with a wide range of globally recognised partners.

Rosemina Buksh

16/05/2023

Excellent service

Chris Dixon

09/05/2023

Quick and efficient service.

Stephanie Masters

25/04/2023

Outlook kept disconnecting - quickly resolved. thanks

Anais Espinosa

20/04/2023

Muneeb helped me sort out an issue I had with my security system today. The service was professional, quick and friendly. Would recommend!

Yvonne

11/04/2023

Muza and the team at Creative Networks were brill. I had trouble setting up my home printer to my works laptop and they were very professional, patient and thorough in getting the job sorted. Felt like they went the extra mile in findind and connecting the right driver for my printer. I wouldn't have got it sorted without them. Appreciated the time they spent as they stayed until it was all sorted. Thanks guys.