Petty Real are a well established and reputable estate agent group with 15 sites across Lancashire and Cheshire. They pride themselves on providing excellent service which has led them to winning numerous awards. Petty Real had a disjointed telephony solution which was having an impact on customer experience. Their current solution was also lacking in terms of functionality and ease of use.
The 3CX solution has changed the way Petty Real's customers communicate with them, with uniformed IVR, specific hunt groups and dedicated call forwarding for all sites which help with the customer journey.
Mobile workers now enjoy an effective solution where they can make calls of their mobile apps or the softphone feature. This has added another dimension to providing excellent service all round.
The flexibility, features and quality of the 3CX solution has meant efficiency has increased internally and therefore increasing customer satisfaction.
What were the challenges?
What were the solutions?
With extensive growth plans, the 3CX system will allow Petty Real to scale upwards as quickly as they need to.
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