IT Issues? Don't Stress...

IT doesn't need to be stressful! How about having a whole support team behind you ensuring that your IT keeps on running?

We provide fully managed IT & Telecom services and can take care of all your infrastructure, systems and provide ongoing IT support.

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Whatever your IT & Telecom issues, we have you covered with on-site and remote support. 




    How can IT Support help you?

    Our Helpdesk

    Creative Networks operates a manned helpdesk and has its own internal SLA’s to ensure our services are efficient. A self enforced SLA allows our clients to remain focused without the hassle and worry of support.

    All our customers have access to our helpdesk and can request support by email, the online portal or by phone.

    Ticket numbers are provided for each issue and prioritised in relation to the issue. So you can rest assured you get the best service.

    Tailor Made

    We tailor an IT solution to meet your exact requirements, so you can rest assured you get a service that doesn’t compromise your business. By outsourcing all your IT requirements, you will get the benefit of a full IT team without the typical hassle and costs associated with employment and staff.

    As a business, we understand the importance of economy and efficiency so we work hard to remove the inconveniences that increase costs and reduce efficiency.

    Monitoring

    Creative Networks monitoring service is provided by default to clients who use our contracted helpdesk. Our monitoring service provides notification to our helpdesk staff in the event of a critical equipment or service failure.

    Our monitoring service allows us to analyse network trends, we can gather statistics such as web and email usage. The volume of viruses blocked, the number of network attached that have been blocked and any attempts to bypass the network by users. We can also monitor network access and server performance, details include CPU, Memory Disk and Network usage. This information is very useful and more than just a troubleshooting aid, it allows for capacity and availability planning.

    4 EASY STEPS TO A STRESS-FREE MIGRATION

    1. Identify

    Let us scope your requirements and identify your needs. Our support staff will ensure that they have the details required to get the project set up to ensure a smooth migration process.

    2. Build A Plan

    After we have the full details of your setup, we will create a project plan of the migration. This would include all essential details including the time of migration to cause the least disruption to you.

    3. Migrate

    After we have the full details of your setup, we will create a project plan of the migration. This would include all essential details including the time of migration to cause the least disruption to you.

    4. Completion

    When the migration has finished, we would check it through to make sure all of it has been done. If there are any issues, our support staff would rectify it and then confirm that the migration has been completed.

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