ReLondon, a city-wide initiative driving sustainability across the capital, needed a more modern and secure IT environment to support its growing operations. They turned to Creative Networks for a comprehensive managed service solution. CN enhanced their Microsoft 365 setup, improved cloud infrastructure, implemented strong security measures, and delivered ongoing support—enabling ReLondon to operate more efficiently and securely as they lead London’s circular economy transformation.
About the Company:
ReLondon is a strategic partnership between the Mayor of London and London’s boroughs, focused on transforming the capital into a low carbon circular city. The organisation plays a vital role in improving waste and resource management, promoting sustainability, and helping businesses, residents, and public bodies reduce environmental impact. With a forward-thinking mission, ReLondon combines innovation, policy, and collaboration to build a greener future for the city.
What were the challenges?
ReLondon faced several IT challenges, including the need for a reliable support system to manage daily operations efficiently, ensure security compliance, and maintain business continuity. Managing cloud infrastructure, securing sensitive data, and streamlining IT processes were critical concerns. Without a structured IT framework, risks such as security threats, system downtime, and inefficient resource management could hinder productivity.
Recognising the critical role of technology in their operations, ReLondon sought a strategic partner to provide a range of services, ensuring the seamless functioning of their IT systems and addressing any challenges promptly.
What were the solutions?
Creative Networks provides their users with a support portal, email, live chat, telephone and an online booking calendar. A robust IT helpdesk (8am – 6pm) and full-site support for both software and hardware, providing support through phone, online and email with additional provision for outside of core hours
Creative Networks provides proactive break/fix maintenance, patching, monitoring for timely detection and correction of hardware and software faults. For software maintenance CN implemented Microsoft Office 365 mail encryption.
CN provides ReLondon with proactive IT security, including endpoint protection, firewalls, and encryption. They ensure compliance, respond to threats, and have certified ReLondon with Cyber Essentials (Q4 2023). Ongoing improvements include asset management and company-wide laptop encryption.
CN provide ReLondon with proactive monitoring and management of data backup and business continuity systems. CN delivered a streamlined, scalable, cloud-first backup solution for virtual infrastructure, workstations, and Microsoft 365® data using Cove Data Protection™ through N-Able.
CN purchases and monitors the appropriate licenses and procure and setup new equipment, including warranties. As ReLondon are an environmental organisation with a focus on circular economy, resource management, waste and recycling. CN are working with ReLondon to implement a reuse and recycle option to their hardware provision.
Key Outcomes:
Full-Site Support
A robust IT helpdesk (8am – 6pm) and full-site support for both software and hardware, providing support through phone, online and email with additional provision for outside of core hours. The helpdesk service significantly improves response times.
Infrastructure Management
Management of ReLondon’s cloud or hosted elements in the IT infrastructure, including their Microsoft 365 environment, email, SharePoint software and Microsoft Teams telephony provision.
Security and Compliance:
Proactive monitoring of IT security, including endpoint protection, firewalls, and encryption; Immediate response to security threats detected by the IT security software; assignment of appropriate permissions to prevent unauthorised access. Advanced monitoring and immediate response to security threats enhances the overall system security.
Data Backup and Business Continuity
Proactive monitoring and management of data backup and business continuity systems.Robust monitoring and management of data backup systems ensures data integrity and business continuity.
Licensing and Procurement
Purchase and monitor the appropriate licenses and procure and setup new equipment, including warranties. Streamlined processes for licensing and equipment procurement saves time and resources.
Conclusion
By partnering with CN, ReLondon have successfully addressed their IT challenges, ensuring a secure, efficient, and resilient IT environment. The ongoing collaboration has fostered a proactive approach to IT management, aligning with ReLondon’s commitment to achieving its mission to make London a global leader in sustainable ways to live, work and prosper.
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