Resolving Disputes Fairly and Efficiently
At Creative Networks, we are committed to providing our clients with the highest level of service. In the rare event that a dispute arises, we partner with Ombudsman Services to ensure fair and impartial resolution.
Ombudsman Services is a trusted independent organisation that offers a streamlined process for resolving complaints, ensuring that all parties are heard and treated fairly.
Our partnership with Ombudsman Services
Independent and Impartial:
Ombudsman Services operates independently of any business, ensuring unbiased and fair dispute resolution.
Expert Mediation:
Their experienced team of professionals is skilled in handling a wide range of complaints, providing expert mediation to reach a satisfactory conclusion.
Cost-Effective:
Utilising Ombudsman Services is often more cost-effective than pursuing legal action, saving you time and money.
Confidential and Secure:
All disputes are handled with the utmost confidentiality, protecting your privacy and sensitive information.
Our Ombudsman Services Process
Step 1: Initial Complaint
If you have a concern or complaint, contact our customer service team first. We aim to resolve issues quickly and efficiently. If you’re not satisfied with the outcome, we will refer you to Ombudsman Services.
Step 2: Ombudsman Review
Ombudsman Services will review the details of your complaint independently, ensuring a thorough and impartial assessment.
Step 3: Mediation and Resolution
The Ombudsman team will mediate between you and Creative Networks to find a fair resolution. They will communicate with both parties to understand the issue fully and propose a suitable solution.
Step 4: Final Decision
After careful consideration, Ombudsman Services will issue a final decision. Both parties are encouraged to accept this decision, ensuring closure and satisfaction.
How does this accreditation benefit us?
Fair and Transparent:
Ombudsman Services ensures that all complaints are handled with fairness and transparency. This approach guarantees that both parties are treated equally, fostering trust and integrity in the process.
Quick Resolutions:
By aiming to resolve disputes swiftly, Ombudsman Services reduces the stress and inconvenience typically associated with prolonged disagreements.
Trust and Assurance:
Utilising Ombudsman Services demonstrates our commitment to maintaining high standards of customer satisfaction and fair business practices. This builds trust with our clients and reinforces our dedication to resolving issues ethically.
Professional Support:
With Ombudsman Services, you gain access to expert advice and support throughout the complaint resolution process. Their team provides guidance and clarity, ensuring that all aspects of the dispute are addressed.
Confidential and Secure:
Handling all disputes with the utmost confidentiality, Ombudsman Services protects your privacy and sensitive information, giving you peace of mind throughout the resolution process.
Ombudsman Services is an independent organisation that provides impartial dispute resolution services for consumers and businesses.
Start by contacting our customer service team. If your issue remains unresolved, we will refer you to Ombudsman Services.
No, Ombudsman Services is free for consumers.
The duration varies depending on the complexity of the case, but Ombudsman Services aims to resolve disputes as quickly as possible.
Ombudsman Services can handle a wide range of complaints related to our services, ensuring fair and impartial resolution.