User Resources

Advanced Spam Filtering Solution The Spam Digest has been updated. It will still be coming from [email protected] but will now be called the Quarantine report when it arrives. Below is an example of the new report. The options are largely the same with the new addition of a preview function.

Manage Email Signatures Centrally Do you send emails with just your name at the bottom? Consistent email signatures can be used to raise brand awareness and portray a professional image to recipients. With our solution, every email processed by your Exchange server will receive a full and dynamic email signature,

Remote Desktop Setup Guide 1. Click the Start Button and type “Remote Desktop Connection” in the search bar 2. Enter the Computer name or IP address provided 3. Enter login credentials (normal credentials used inside the office)

VPN Configuration Guide If you need to download the VPN Client, please click here to be shown how to do this. 1. Click on profiles 2. Click on Add 3. Enter the details provided for your VPN Configuration Profile Name: VPN IP or Hostname: use details provided Username: use details

Download DrayTek VPN Client Launch your preferred web browser and navigate to https://www.draytek.com/products/smart-vpn-client/. From there, select Download Version, followed by Smart VPN ZIP file to begin downloading the application. Open the downloaded file and run the application called “SmartVPNClient_5.3.0” Open the program “Smart VPN Client” from the windows search bar

Business Voicemail Guide Initial Set-up When accessing the voice mail system for the first time, set up your personal voice mail. – Press the message key on the telephone or dial the extension assigned by the administration portal to access the voice mail menu.– Then select “0 Mailbox Options” to

Call Transfer Explained To transfer an incoming call, you have the following options: Attended Transfer – After taking the call, press the Transfer soft key or *.– Now enter the extension number.– Press .– Announce the incoming call.– To transfer the call, press the Transfer soft key or *, then you

Convert a PDF file to Word 1. In Acrobat, select File > Save As Other > Microsoft Word > Word Document. You can also click theTools pane in the top right, open the Content Editing panel, click “Export file to…” and then selectMicrosoft Word Document.2. Type a name for your

Outlook and Word Tips When typing, it’s easy to sometimes forget you’re typing with CAPS LOCK ON IF YOu know what I mean. Easy fix for this when typing in Word. Simply press “Shift” and “F3” together and watch the case change. For example: I type “TEST”. After pressing “Shift”

Office Keyboard Shortcuts Here are some quick IT tips to get you through the day. May be you want to add bullet points, simple:  ‘CTRL’ + ‘SHIFT’ + ‘L’ to add bullet points   One more, make you text Bold:  ‘CTRL’ + ‘B’ to make text bold Finally always save