As a major social housing provider operating across Wales, Wales & West Housing Association manages a wide portfolio of properties, tenants, and support services. With a growing demand for robust IT infrastructure and secure connectivity across locations, the organisation needed a trusted technology partner to bolster its internal IT capabilities.
Creative Networks has been a long-term network support provider, delivering expert-led, outsourced services that alleviate pressure on in-house teams. With a strong Cisco skillset and certified partnership status, the team also helps Wales & West Housing secure the best value for Cisco hardware and licensing, ensuring performance, reliability, and cost-efficiency across the network.
Values-led Company
Our customers are at the centre of our culture, the Wales & West Housing Group Way, which focuses on doing the right thing to make a difference
About the Company:
Wales & West Housing Association is a not-for-profit organisation dedicated to providing high-quality, affordable housing to people across Wales. With a commitment to community and service excellence, their operational success relies on a resilient, well-supported IT network that connects staff, services, and residents in real time.
What were the challenges?
Managing a distributed network infrastructure while supporting a large workforce and tenant base created consistent pressure on the organisation’s internal IT team. Wales & West Housing needed a scalable and reliable outsourced network support model to handle day-to-day network management and escalate technical issues efficiently. Additionally, they required a solution that could leverage Cisco technologies while maximising value on hardware and licensing procurement.
What were the solutions?
Creative Networks provides ongoing, outsourced network support, allowing Wales & West Housing to raise tickets and delegate technical work as needed, freeing up their internal team for strategic priorities. With a focus on Cisco-based environments, the team supports everything from network configurations to troubleshooting and system upgrades.
Key Outcomes:
Operational Relief for IT Teams
Internal teams benefit from reduced pressure through delegated ticket handling and hands-on network support.
Cisco Network Expertise
Expertise in Cisco environments ensures robust, secure, and scalable network management.
Cost-Effective Procurement
Through its Cisco partnership, Creative Networks secures competitive pricing on hardware and software, supporting budget efficiency.
Conclusion
Wales & West Housing Association’s strategic partnership with Creative Networks exemplifies how social housing providers can strengthen their IT capabilities through trusted outsourced support. By combining expert network management with Cisco partnership advantages, the organisation has created a sustainable model that balances operational excellence with cost efficiency. This collaborative approach not only alleviates pressure on internal teams but also positions Wales & West Housing to confidently embrace technological advancement whilst remaining focused on its core mission of delivering quality housing and support services across Wales.
Experts in IT solutions
We have years of experience in the industry providing tailored solutions to all sectors. Why not get in touch today with our friendly team and see how we could transform your business?