Your small and medium-sized businesses (SMEs) may benefit from outsourced IT support. Without outsourcing, it’s possible that your company won’t develop at all, let alone at the desired rate.

In 2022, 9 out of 10 small enterprises are reported to outsource IT support, an increase of 10% from 2021.

SMEs frequently lack the funding necessary to afford the convenience of having a strong IT department or staff at their disposal. When facing IT difficulties, the majority of SMEs rarely have a contractual person to turn to.

Therefore, businesses are constantly looking for ways to support their workers more due to the rapidly changing technology world. 

So why are businesses doing this, and why is outsourcing IT to SMEs so beneficial? 

Here are just a few of the numerous advantages of working with an outsourced IT support UK partner.

But let’s start with the basics first. 

What is Outsourced IT Support?

Employing outside service providers to handle internal technical responsibilities and IT operations is referred to as outsourcing IT services.

Similar to outsourcing HR and customer support services, outsourcing IT department tasks involves organisations hiring outside suppliers to offer a variety of necessary services efficiently. SMEs frequently use tech firms, IT service providers, suppliers, IT support groups, or individual consultants and contractors to handle their IT outsourcing needs.


MicrosoftTeams-image-Outsourced IT support
Via Klik Solutions

Do SMEs really need outsourced IT support services?

Through the use of Managed Services, IT services can be outsourced with immediate advantages.

1. Reduce IT costs 

With outsourcing, you may effectively budget by converting fixed IT costs into variable costs. To put it another way, only pay for what you actually use. Saving money results in earning money. By outsourcing your IT infrastructure, you save yourself from the expense of keeping a committed staff on staff. 

Over 50% of businesses outsource some or all of their IT operations, and another 26% aim to do so in the upcoming few years. According to a Deloitte report, cost savings can reach 40%. Utilizing third parties and cloud solutions can increase productivity and give you the flexibility you need to scale.

When necessary, you pay for what you need. Additionally, the cost of employing and training IT staff cuts into your bottom line. You are put behind every time an employee quits. Saving time and money makes sense.

2. Lower Labor Prices 

Temporary workers don’t always meet your expectations, and hiring and training an IT staff can be highly expensive. You can direct your human resources where they are most needed through outsourcing.

3. Certified, Trained, Experienced, and Qualified 

How can you be certain a worker is qualified if you lack IT training? Experience is just as crucial as credentials like Microsoft Certified Systems Engineer (MCSE).

4. Experience does not equate to qualification 

For top IT service providers, few issues are brand-new because they encounter comparable issues frequently. No matter how much training they receive, an internal IT person lives alone. Everyone would choose a doctor with experience, and IT is no different. 

5. Boost Productivity and Competitiveness 

The time required for research, development, and implementation can be significantly higher for SMEs that attempt to handle all IT services internally. These costs will ultimately be passed on to customers.

6. Adopt New Technology Quickly 

An excellent provider of outsourced IT services will have the means to launch new initiatives straight immediately. To complete the same project internally, it might take weeks or months to find the proper candidates, train them, and offer them the support they require. Quality IT companies will bring years of experience at the start of the majority of implementations, saving time and money. 

As a major provider of outsourced IT services, we collaborate with market titans like Microsoft and Cisco and are always on the cutting edge of technology. We’ll be able to recommend ideas to enhance how you conduct business as we learn more about what you require from your IT.

7. Remain Concentrated on Your Main Business 

Each manager has a limited amount of time and resources, and businesses have limited resources. By using outsourcing, your company can avoid becoming sidetracked by difficult IT decisions and maintain focus on its core business.

Why let the requirements of IT support slow you down? You can put all your attention and creativity into your core company when you outsource your IT infrastructure, leaving the sophisticated tech to the IT professionals.

8. Minimize risk 

Each business venture involves some level of risk. Markets, competition, governmental policies, economic situations, and technologies all undergo rapid change. With unique sector experience, outsourcing companies take and handle a large portion of this risk on your behalf, particularly security and compliance concerns. In their fields of specialisation, they are typically considerably better at selecting how to minimise risk. 

9. Own the Field 

The majority of small businesses lack the resources to match the level of internal support provided by larger organisations. By giving them access to the same technology and knowledge that major organisations have, outsourcing can help small businesses appear “big.” Your business may have a competitive edge thanks to a cost structure that is fully managed by a third party. 

10. Risk Management and Disaster Recovery 

Which IT dangers exist in your company? It’s possible that you won’t be able to effectively prepare for an outage if you don’t comprehend them. You might also be unable to make the necessary preparations to lessen the likelihood of failure. 

One service that an outsourced IT provider might offer is IT risk management

If a calamity occurs, IT might help provide a remedy. The IT departments of SMEs are unlikely to possess the resources and knowledge necessary to recover from a catastrophic technology breakdown.

SMEs make up 99.9% of all business establishments in the UK.

In order to map out the UK’s small business scene. Here are a few more significant data points for small businesses: 

The economy and SMEs: 


  • There were 5.5 million small enterprises (with 0 to 49 employees) in the beginning of 2021, accounting for 99.2 percent of all businesses. SME enterprises make up 99.9% of all businesses (5.5 million businesses). 


  • SMEs make up three-fifths of the workforce and around half of the total revenue in the UK private sector. 


  • 16.3 million people (or 61 percent of the entire workforce) were employed by SMEs, and their annual revenue was anticipated to be £2.3 trillion (52 percent). 


  • With a turnover of £1.6 trillion, small enterprises (those with 0 to 49 employees) employed 12.9 million people, or 48% of the workforce (36 percent).

Other Benefits SMEs Can Reap from Outsourced IT Support

Choosing outsourcing services for SMEs has various benefits, such as:

Access to more expertise and knowledge 

IT outsourcing managers are well-versed in their respective fields and embody a solid grasp of how to carry out their duties to the highest calibre. This means the work will be of a high quality, and you will be able to receive a large return on your investment.

Peace of mind and safety 

The outsourcing provider is accountable for the work it performs. So if something goes wrong, such as improper staff expense payments or loss of IT data — they are accountable for providing an explanation and finding a solution. 

Expert assistance 

When it comes to making precise decisions, senior staff and business owners will profit from the expertise of professionals working at the outsourced agency. Speaking with the company’s professionals may be essential when it comes to making informed decisions. Whether it is regarding strategies to reduce spending to enhance accounts or which IT cloud service to choose.


You might simply require a help desk or end user support services if your team is tiny and only uses a modest amount of hardware. Others choose a straightforward break/fix arrangement in which each service delivery or work is invoiced separately. The absolute minimum that firms need in terms of end user assistance is a help desk.

Cloud Security

Cloud services are becoming more and more necessary for small organisations as remote working becomes the norm. Access to cloud-hosted services, like file servers, VPNs, backups, and disaster recovery, can be promptly provided by MSPs. 

Cloud-based services can frequently offer significantly better cyber security than locally hosted technology in light of the rising incidence of cybercrime. Remote working is made simpler by the network security, firewalls, and VPN services that are already built in.

Applications and Software

Costs associated with managing software licences and subscriptions can quickly add up, particularly if you are unsure of your exact requirements. An expert MSP can create a cost-effective, comprehensive software solution for your business that meets your demands and offers a great return on investment (ROI).

Business IT Support UK – How can we help?

We offer the top outsourced IT services you can find within the UK. Take advantage of the savings over hiring an in-house IT team.

If you’re looking for outsourced IT support services from Creative Networks, a certified Microsoft Gold Partner and one of the UK’s leading providers, contact us today.


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