What Is Remote IT Support?

Remote IT support is a way of delivering tech support without needing an on-site IT department. It enables tech experts to access and control devices anytime, anywhere, remotely. Tasks such as software updates and troubleshooting can be done from a distance as well as maintenance and protection.

With more companies needing to utilise IT for collaboration, growth and productivity, reliable and fast tech support is more critical now than ever. Remote IT support is a lifeline at your fingertips when things go wrong.

At Creative Networks, we provide managed IT services and here are 10 reasons why you should choose us.

  • We understand IT and speak your language, leaving out the jargon.
  • We are customer-centric; it’s all about you.
  • We strive for excellence.
  • We deliver on our promises.
  • We have strategic alliances with big brands.
  • We’re in it for the long term.
  • We love all things tech, so you don’t have to.
  • We go above and beyond.
  • We take control, manage and become your IT department.
  • We are welcoming to all. Yes, come and join us for a game of pool and a coffee sometime.

If that’s not enough, we practice what we preach and have demonstrated commitment to providing the highest quality information security and management services by achieving an internationally recognised standard ISO 27001 certification.

This article explains what IT support services can do, how it works and why you should outsource your IT needs to a remote service like Creative Networks.

What Can Remote IT Support Do?

Using secure remote software, a remote IT support service can access and control devices anywhere, anytime. This allows remote technicians to update, troubleshoot and protect without stepping into your office.  

At Creative Networks, we offer the following:

  • security compliance
  • cyber security
  • backup and disaster recovery
  • telecom systems.

We offer a personalised and flexible service, so to find out more about our services and what we can do to help your business contact us today.

Remote IT services can’t deal with physical hardware issues. For example, if your computer doesn’t turn on despite your best efforts, a remote team may be unable to assist without visiting in person. Thankfully, hardware issues are far less likely to occur than software malfunctions.

The most common IT problems are in the software, and these are the problems that a business is likely to experience and can be challenging to resolve without expert help. So, you can rest assured that we at Creative Networks can solve most of your IT problems.

How Does It Work?

It couldn’t be more straightforward for a consumer to take advantage of a remote IT service.

Step 1: Connect to your service provider.

Step 2: Request a service or send your tech concerns to an expert technician.

Step 3: Your online support service will provide all necessary solutions to diagnose and fix the problem remotely.

Why Choose to Use a Remote IT Support Service?

By choosing to utilise an IT support service, you will be taking advantage of its many benefits, including increased overall productivity, better customer and employee experience and reduced costs.

It’s clear why so many businesses choose to outsource IT services.

A Computer Maintenance Transformation

The advent of remote IT support has allowed users to get technical support online from experts worldwide using innovative software.

Before remote IT support, if something went wrong, you would need to report this to a technician and wait for them to get to the site and fix the problem. Waiting for a technician to arrive incurs delays, making it a less efficient option to remote IT services, not to mention the travel costs and the out-of-hours call-out fee.

Remote IT support is a computer maintenance transformation providing technical support for most software-related issues. It is faster than the traditional method of having an in-person technician and allows users access to a broader range of IT experts without distance limitations. 

Optimised Productivity

Any time a business experiences technical difficulties, it reduces productivity and can be costly. A remote IT support service reduces downtime and adds greater operational efficiency due to the quick response time. 

Creative Networks IT monitoring service uses a notification system in case of a critical equipment failure. We can gather data and statistics instantly, so we can solve problems quickly, too, to get you back up and running sooner rather than later.

Cost Effective

Having an on-site tech department can be very costly for a business. To take advantage of a broad range of IT skills, you will likely need to employ more than one person to oversee your technology. With salaries to pay or employee benefits to consider, outsourcing to a remote IT service can be more cost-effective.

By outsourcing your IT needs to a remote support service, you will get all the benefits of an in-house IT service team without the substantial monthly costs and HR paperwork.

Remote IT support is accessible for even small or medium-sized businesses with tight budgets and is far more cost-effective than employing tech personnel. One monthly payment and no hidden costs make it easier to access expert advice for a fraction of the price.

Accelerate Business Growth

Outdated practices are the nemesis of business growth. Innovation is vital for growth; remote IT services are the innovation or tech maintenance world.

Outsourcing your business IT needs means you and your workforce can concentrate on the fundamental aims of the company, and with many businesses wanting to scale up globally, reliable IT is part of the solution. 92% of the largest global corporations use IT outsourcing, proving that the system works for growth.

Customer and employee satisfaction is paramount to the growth and success of any business. Unreliable IT impacts customer and employee experience, decreasing profits and creating a poor reputation.

Creative Networks have a team of expert technicians who are on hand to deal with issues quickly, making it less likely that your customers will experience dissatisfaction, or your workforce frustrated and unable to carry out their jobs.

Better Protection

In the UK, The Data Protection Act 2018 controls how you use personal information. At Creative Networks, we aim to go beyond compliance.

We securely store all your company’s sensitive information with extra care, keeping your customers happy and trusting in your business.

A data breach has catastrophic effects on a business’s reputation, so don’t leave it to chance. Use a professional remote service to ensure all your hard work isn’t squandered by a cyber mistake or attack.

Having remote IT support as part of your team, you can rest assured that your business is always on top of the latest developments in cybersecurity to safeguard your company and your customers.  

Organisations, whether small or large, are vulnerable to cyber threats. One of the best things about outsourcing your security to a remote IT support provider is that they can monitor your cyber security beyond your business hours. 

Future Proof Technology

One of the impacts of Covid 19 was that employers changed their working conditions with many trialling remote working. Many businesses found this a success and have taken to this way of working permanently.

Remote IT support is ideal for remote employees to get fast, practical advice and support from experts without the need to travel to the office. Working remotely is going to be part of our working culture now and in the future, so remote IT support is the way forward.

Furthermore, outsourcing your IT needs to professionals ensures your business keeps up to date with the latest software and tech news, keeping you on trend with all things IT, protection and security.


At Creative Networks, we offer 24/7 support, so you can rest assured in knowing that technical problems are resolved quickly so that no delays are caused to your company.

We have technicians on stand-up, drastically reducing downtime compared to a technician visiting in person.

Businesses strive for efficiency, and getting your issues resolved fast when you have a managed service provider working remotely makes all the difference to the efficiency of a company.  

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About Creative Networks

We are proud to offer first-class IT and telecom solutions for businesses. We are an established company with an excellent track record and qualified engineers. Our customers have seen great success using our service built on experience and a strong work ethic.

Creative Networks will become part of your business and work flexibly around you to meet the needs of your business. Not only do we offer high customer service, but Creative Networks has become safe contractor certified, giving you even more confidence in us. 

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