IT is an integral part of any business and is essential for growth, communication and productivity, so you must get the most out of your IT support. If you feel that you’re not getting value for money and excellent service that helps your business to grow and succeed, it is time to change your IT support company.
With the managed services sector being a growing market due to its efficiency, there are plenty to choose from, but it doesn’t mean they’re all up to standard. Some IT support companies are overstretched, understaffed and under-qualified to deal with an influx of ever-changing problems.
Creative Networks is an experienced IT support company that provides IT and telecom solutions. We aim to provide managed services to make businesses more efficient. We pride ourselves on going above and beyond what’s expected and offer a first-class service.
Learn more about what we do and how we can transform your IT operations beyond all recognition.
Here is a list of 5 examples that indicate that it’s time to cut the cord and move on to an IT support company that understands your needs and delivers on its promises. With a solid IT support company, ultimately, your company is gaining time, and time is money.
In this blog post, you will better understand what an excellent IT support company can do for you.
You’ve Outgrown Them
Businesses grow, change and diversify and as this happens, the needs of the business change too. Since choosing your IT support system, your business has grown, you have more employees and a more significant customer base, and you rely on your IT infrastructure far more than in the beginning.
This is great news! Congratulations on scaling up your business. Now it’s time to consider using an IT support company that can better match your success.
Your IT support company should be interested and aware of your growing business aims, so if they only communicate with you when something goes wrong, you aren’t getting the relationship that is integral to an effective partnership.
At Creative Networks, we can manage all things IT. We have a team of experienced technicians with expertise who are available 24/7. We deliver a first-class service and find solutions to problems quickly, so you don’t have to worry about IT issues getting in the way of your souring success.
Furthermore, we’re interested in your business and are always available to offer advice and support your business goals with IT solutions.
Our track record shows that 90% of issues are resolved within 24 hours, and our service has been described as a breath of fresh air and second to none.
You Want to Try New Technologies
As your business grows, so do you, and you’re always learning new technologies and ways of working. With technology constantly evolving, it can be challenging to keep up and know the best software and network to use or to keep updated on new security regulations.
Putting your trust in an expert IT service allows you the access you need to the latest tech and security advice and gives you the freedom to try something new without risk.
Our expert technicians are always on hand to offer advice about best practices and help you to decide on a system that meets your expectations and needs and ensures compliance.
You may be looking to upgrade your cybersecurity or communications system. You have the ideas but need help with how to implement new infrastructure. At Creative Networks, we offer a free site audit and health check where we can check your current setup and offer solutions and a way forward.
We work with only the best telecoms and service providers, so you can rest assured that you’ll get the best technology possible. Our customers feel comfortable asking us for advice and communicating regularly rather than only when something goes wrong. We’re invested in you and your business and have become part of your team.
We like to keep our fingers on the pulse regarding the future of outsourcing, including technologies. We explore trends that will likely influence IT outsourcing so we can ensure that our clients have the most up-to-date and essential business operations.
They Don’t Challenge You
A sound IT support system will challenge any changes you put forward. After all, the technicians you put your trust in to oversee your IT infrastructure are the experts and should be challenging and questioning any decisions made regarding IT.
Your IT support company or department must understand the business goals and should drive change in the right direction. Being mindful of future achievements can save you time and costs on the technology implemented thoughtlessly, so later find out that there was a better solution.
Put your trust in an experienced IT company with a proven track record. At Creative Networks, we have over 20 years of experience in the industry, and we know that our service is essential to our success, so we take your business aims and needs seriously and ensure you’re getting the most out of our service.
In addition, we understand the importance of protecting a business, and we will constantly challenge your level of protection. We specialise in Microsoft Office 365, with the creation of robust MFA systems being paramount to us.
We will always advise you on setting up a strong MFA to ensure you have that essential extra layer of protection.
It has also never been more important to protect yourself against cyber threats. A cyber-attack can have severe consequences for any business and can damage reputation. You need an IT support company that challenges your cyber security to ensure you have the highest level of protection for your business.
Cybersecurity threats affected 40% of UK companies in 2022, representing a considerable future risk for businesses. Creative Networks are experts in cyber security, so we can make sure that you’re compliant and well protected.
They’re Not Proactive
Many IT support companies work on a ticket system as a means of referrals from clients and their employees regarding IT problems. This enables business owners to concentrate on the company’s fundamentals while the IT support service works on the issue behind the scenes.
An excellent IT support company will analyse the tickets, flag any reoccurring issues, and put a solution in place. You don’t want an IT support department or company that isn’t proactive in noticing patterns and reoccurring themes within your IT infrastructure.
At Creative Networks, we offer a monitoring service that allows us to analyse network trends, and our notification system provides our helpdesk with staff with instant information about critical equipment or service failure.
We have a team of proactive, motivated technicians who go above and beyond the call of duty so you can make the most of our IT support. You want an IT service provider that excels in their service level agreement, and we aim to do just that.
Furthermore, we are proud to be safe contractor certified, given to businesses that observe high financial, safety, HR, environmental, quality, anti-bribery and modern slavery compliance. You can rest assured that when choosing us, you know we are a proactive company in every way.
You’re Tired of Dealing with Multiple Suppliers
It can be extremely frustrating when something isn’t working, and you just need it to work, but you’re being directed to different suppliers, and no one seems to be able to fix the problem.
If this is happening to you, consider the time spent chasing multiple suppliers and think about converting to a single IT and telecommunications provider.
Converting to Creative Networks is truly a breeze. Our engineers and support team will endeavour to cover every detail before the switch is made. We will ensure the transition from one or several service providers to ourselves is smooth and hassle-free.
Having your IT service provider all in one place makes communication easier and solutions to problems faster. Furthermore, it is easier to build a partnership and for your provider to clearly understand your business and industry.
Get the Most Out of Your IT Service Company
Your business is too valuable to accept average service, and you deserve to feel supported and protected. Try a different approach and get the most out of your IT support. If you’re in doubt about getting the most out of your IT service company, contact us, and someone will be on hand to help you.
Working with an IT service provider that embodies your company values and ethos and understands your future goals makes a huge difference to any business.
Here are some benefits to switching from your current IT support, if you’re not satisfied that you’re getting the most out of them, to a provider that goes above and beyond.
- Improve efficiency
- Better communication
- A better understanding of your company’s needs
- Valuable advice
- Increased productivity
- Greater customer and employee experience
To name a few.
Creative Networks are a diverse managed IT service provider suitable for various business types, including IT support for the public sector.
Get in touch today and book your free site audit to get started or to change your IT support company.